SkyOne Federal Credit Union

“Our main goal with this new branch was making the most of this small, narrow space. We wanted it to look and feel like our other branches: open, COVID-friendly, and have visibility of the whole branch for security purposes. But we knew that would be a challenge,” said Melissa Choi, Director of Retail and Business Development. 

The 1,000 sqft branch came complete with all the necessary features. The retail components made the most of the small space. Instead of private offices, DSBI opted to use Service Spots to offer staff flexible workstations to privately advise clients without the need for secluded office spaces that eat up half the floorplan and scream “sales conversation”! DBSI also included top-of-the-line technologies that enable retail experiences, like core integrated cash recyclers.

With the right balance of design and technology, the branch operates excellently—delivering the retail experience that is critical to their membership.