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Vantage West CU
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Banking Blog

Everything transformation lives here. From designing and building a new space to adding digital signage to adopting Universal Associates, you’ll find tips and tricks for it all.

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Healthcare Blog

An elevated healthcare environment starts with an educated leadership team. This blog gives all the insights, from design-build to experiential marketing solutions.

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Resource Library
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Guides
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If you’re ready to get started with your next project and think DBSI may be a good partner, we should chat.

Careers

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

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We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

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Elevating the Branch Experience: Beyond Design & Technology

At DBSI, we understand that creating a truly exceptional space involves more than just design and technology; it requires an approach that prioritizes every aspect of the client and staff experience. That’s why we go beyond the basics and customize our experiential training and programs to fit your financial institution so you deliver on-brand, 5-star experiences.

Service Matters, That's A Fact

Higher Revenue

Companies with a customer experience mindset drive revenue 4-8% higher than the rest of their competitors.

Bain

Happier Employees

Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.

McKinsey

Savings on service

Offering a high-quality customer experience can lower the cost of serving customers by up to 33%.

DeLoitte

Less Churn = More Money

A 2% increase in customer retention is the same to profits as cutting costs by 10%

SuperOffice

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The Human Touch:
Enhancing Your Frontline

In the realm of client experience, nothing is more critical than your frontline staff. Investing in their training and development is key to delivering a consistently outstanding experience. Our dedicated programs are designed to empower your team and elevate their performance.

 

Looking for Branch Experience Optimization?

Our Delivery Defined program serves as the missing puzzle piece for sustained excellence in client service. We work closely with your executive team to tailor the program, aligning it with your financial institution’s unique goals and retail initiatives. From choreographing client interactions to conducting soft-skill roleplays, we provide comprehensive training to ensure that your team excels in every interaction. Furthermore, our continuous support ensures long-term success.

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Interested in Adopting the Universal Associate Model?

Fully shifting to an advisory model requires everyone on your team, from the executive level to branch staff, to stack hands and put in the shared steps to reach the goal. Our Universal Associate Program does just that. First, we meet with your executive team to define what a Universal Associate means to your institutions, what it would look like in your branches, and create a plan for rolling it out to your staff.

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Universal-Associate

Are you ready to embrace the Universal Associate Model?

Shifting to a Universal Associate Model requires a unified effort from every level of your organization. Our Universal Associate Program facilitates this transition by engaging with your executive team to define the concept and implementation strategy specific to your institution. Together, we craft a roadmap for introducing and integrating the model across your branches, fostering collaboration and synergy among your staff.

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A Branch with Perfect Secret Shopper Scores

Vantage West Credit Union ensured their front-line staff was properly trained and ready to deliver the new staffing model by investing in DBSI’s Delivery Defined training program. By engineering the experience, staff understood the strategic intent behind the change, how to interact with members with all of the new key elements, and had talk tracks for engaging members. And the results have been phenomenal. Since opening, the new branches have received 100% member satisfaction and perfect scores on every secret shopper survey!

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Experience Transformation For Yourself

There is no better place to immerse yourself in innovation and and start your transformation project than at the Ideation Center. A one-of-a-kind experience, here you can explore different types of technologies, designs, and experiential services you could dream of–at no cost to you.

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Trust DBSI With Your Next Project

If you have a transformation project on your to-do list, let's talk about how DBSI can help make it happen.