<img height="1" width="1" src="https://www.facebook.com/tr?id=820791394708431&amp;ev=PageView &amp;noscript=1">
Skip to the main content.

Ready to explore?

Come see the latest innovations, strategies, designs and technologies through hands-on experience.

Mural
Nav-Main-1-3

Featured Projects

Nav-Vantage
Vantage West CU
Nav-Kinective
Kinective
Nav-Chambers
Chambers Bank
Nav-GECU
GECU

Banking Blog

Everything transformation lives here. From designing and building a new space to adding digital signage to adopting Universal Associates, you’ll find tips and tricks for it all.

Blog-Banking-2

Healthcare Blog

An elevated healthcare environment starts with an educated leadership team. This blog gives all the insights, from design-build to experiential marketing solutions.

Blog-Healthcare-2

Resource Library

1-Guides
Guides
2-Webinars
Webinars
3-Videos
Videos
4-Infographics
Infographics
5-Case-Studies
Case Studies
6-Reports
Reports
7-Tools
EBOOKS
   

Let's Talk

If you’re ready to get started with your next project and think DBSI may be a good partner, we should chat.

Careers

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

Sign Up For Our Newsletter

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

Desert-Purple-Back-2

- Experience Engineering -

Vantage West Credit Union

Achieving Maximum Growth with an Aggressive Expansion Strategy

Vantage West Credit Union is the largest credit union in Arizona with $2.7 billion in assets, 20 locations, and 175,000 members. Founded in 1955 in a one-room barrack at Davis-Monthan Air Force Base with the mission to help Tucson’s airmen and their families. In the past 60+ years, Vantage West has expanded to serve the entire state of Arizona, beyond just service men and women. Today, across Arizona, there is one thing that Vantage West is known for: member experience. Besides hiring top talent, the secret behind this differentiator is the investment Vantage West CU makes in their teammates. 

In 2020, Vantage West undertook a huge network expansion project, partnering with DBSI to add 10 branches in only 2 years.

With this project, they aimed to take it a step beyond just designing new spaces; they wanted to train their staff to operate in a more universal and advisory format in these spaces.

With such a dynamic change in their spaces and not wanting to leave anything to chance—Vantage West ensured their front-line staff was properly trained and ready to deliver the new staffing model by investing in DBSI’s Delivery Defined training program. A hands-on program with role-playing, choreography, and a leave-behind playbook. By engineering the experience, staff understood the strategic intent behind the change, how to interact with members with all of the new key elements, and had talk tracks for engaging members.

And the results have been phenomenal: since opening, the new branches have received 100% member satisfaction and perfect scores on every secret shopper survey!

"Our partnership with DBSI allows us to deliver the right kind of experience that we envisioned in a way that is cost-effective and in a way that drives convenience and ease."

Director of Market and Product Development

Vantage West Credit Union

parallax image

Explore Similar Projects 

Experiential Services

 

VANTAGE WEST

BRANCH NETWORK TRANSFORMATION
edit_SKY_0997

 

CAPITOL CREDIT UNION

BRANCH TRANSFORMATION
Kitchen Table

 

RABOBANK

BRANCH TRANSFORMATION

Trust DBSI With Your Next Project

If you have a transformation project on your to-do list, let's talk about how DBSI can help make it happen.