CHAMBERS BANK

Chambers Bank, a family-owned financial institution established in 1930, holds high standards for great customer service. As a community bank headquartered in Danville, Arkansas with 24 branches throughout the rest of the state, they take pride in giving Arkansans the ability to “bank with people you know,” and they strive to provide a first name basis experience.
 
While their service has always been exceptional, before their transformation, Chambers Bank modeled more traditional branches, which still had teller lines, confining offices, static and printed signage, and an aesthetic that detracted from the welcoming, and friendly experience their staff delivered. And being the community and relationship-centered financial institution that they are, they knew they wanted more accessibility for their customers, a way to enhance the experience in their institution, and a more streamlined space for their staff.

After seeing the transformation of a neighboring bank (that DBSI completed), Chambers felt the pressure to transform their space—they weren’t going to wait any longer to start falling behind. After visiting, the Chambers leadership was blown away by the attention to detail in the design and how the brand was enforced throughout this branch.  The decision for Chambers to transform their branches, and who to do it with, was easy, and that’s when the relationship between DBSI and Chambers Bank was born.