Unlocking Customer Loyalty with Screens

Modern banking demands more than just a digital presence—it requires a dynamic, immersive customer journey. In this session, explore how digital signage transforms branches by driving engagement, enhancing brand storytelling, and optimizing operations to boost product adoption and customer loyalty.

Hosted By:

Alisa Semyekhina SVP of Digital Creative, DBSI

Location:

ATM Screen

1st Floor Right of the Lobby

The CX/MX/UX Journey

With varied KPI’s measuring experience throughout the financial services landscape, understanding and measuring the difference between a “good experience” and a “great experience” is harder and harder to differentiate. Leveraging executive expertise and group experience, this think-tank will allow participants to share the varied ways they currently measure experience while identifying bling spots in current methods. 

Hosted By:

Ray Ragan Co-Founder, VeroTerra & CU Executive

Location:

Sally Ride Conference Room

1st Floor between IC & Restrooms

Data Drives Distribution

This session will uncover the tricks to leveraging data when considering branch network expansion or consolidation. Attendees may come prepared with their real-world examples to discuss as a group to gain peer-to-peer feedback.

Hosted By:

Tom Long Founder & Principal, The Long Group

Location:

Walt Disney Room

2nd Floor

Creating a Well-Oiled Machine

Having varied pieces of banking equipment across a variety of platforms can cause pain points for both Customers/Members and Employees. In this session, attendees are encouraged to bring to the table one pain point they see with basic transactions on a day-to-day basis. Leveraging on-site tools, the group will work together to problem-solve the issue. 

Hosted By:

Michael Ball EVP Marketing, Kinective

Location:

Ideation Center

Don't Miss the Bus

The landscape of banking equipment changes by the moment. This session will explore specific needs attendees have within their branches while leveraging group expertise to share best practices and what has been seen in the field as the “latest and greatest” in banking equipment. 

Hosted By:

Amanda Farmer Director of Equipment, DBSI

Location:

Steve Jobs Conference Room

1st Floor by Main Entrance