Visionary Voices 2026

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Everything transformation lives here. From designing and building a new space to adding digital signage to adopting Universal Associates, you’ll find tips and tricks for it all.

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An Immersive Experience Dedicated to Shaping the Future of Financial Services

Dates: March 16-17, 2026

Location: Ideation Center | Chandler, AZ

Powered by

An Immersive Experience Dedicated to Shaping the Future of Financial Services

Dates: March 16-17, 2026

Location: Ideation Center | Phoenix, AZ

Powered by

Jim
Marous

Speaker | Co-Publisher of The Financial Brand

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Exclusive networking opportunities with industry changemakers.

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Hands-on strategic exploration and an exclusive retail branch tour.

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Live keynote sessions and meaningful peer conversations.

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Jim
Marous

Speaker | Publish | Podcast Host

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Exclusive networking opportunities with Jim Marous and industry leaders.

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Interactive workshops and deep-dive conversations.

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Live audience recording of the Banking Transformed podcast.

Kristin

Kristin
Ronca

SVP of Brand & Growth Strategy | TruMark Financial CU

Marbue

Marbue
Brown

Former Managing Dir. of CX at Chase | Amazon Exec. | Author

Kristin

Kristin
Ronca

First VP, Dir. of Brand & Growth Strategy | TruMark Financial CU

Marbue

Marbue
Brown

Former Managing Dir. of CX at Chase | Amazon Exec. | Author

Christina

Christina
Bailey

Chief Growth Officer | ArtLifting

Leslie

Leslie
Higgison

Retail & Financial Services Executive

Josephine Moran-Ledyard Bank-9

Josephine
Moran

President & CEO | Ledyard Bank

Christina

Christina
Bailey

Chief Growth Officer | ArtLifting

Leslie

Leslie
Higgison

Retail Physical Channel Strategy & Performance | Comerica Bank

Josephine

Josephine
Moran

President & CEO | Ledyard Bank

Ryan

Ryan
Zilker

EVP/Chief Growth Officer | Sound Credit Union

EJ Kritz-DBSI-1

EJ
Kritz

Chief Experience Officer | DBSI

Carla Trombly-DBSI-2

Carla
Trombly

SVP of Banking Transformation | DBSI

Ryan

Ryan
Zilker

EVP/Chief Growth Officer | Sound Credit Union

EJ Kritz

EJ
Kritz

Chief Experience Officer | DBSI

Carla

Carla
Trombly

SVP of Banking Transformation | DBSI

Live Podcast

Join Jim Marous for a live recording of the Banking Transformed Podcast with DBSI special guest EJ Kritz.

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Conversations & Cocktails with Jim

Enjoy dinner and take part in an exclusive evening discussion with industry expert Jim Marous.

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Accelerate Your Transformation: Mastermind Sessions

Participate in dynamic workshops and collaborative discussions that inspire active engagement and idea sharing.

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March 16-17

Save
The
Date

Visionary Voices returns March 16–17, 2026!
For two days, the Ideation Center will be filled with industry leaders, bold ideas, and conversations designed to challenge your perspective—so you leave inspired and ready to shape your FI’s future.

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March 16-17

Save
The
Date

Visionary Voices returns March 16–17, 2026!
For two days, the Ideation Center will be filled with industry leaders, bold ideas, and conversations designed to challenge your perspective—so you leave inspired and ready to shape your FI’s future.

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Monday, March 16

12:00pm - 2:00pm
Registration, Buffet Lunch & Partners Showcase
2:00pm - 2:30pm

Welcome, Sponsor Recognition & Event Kickoff

EJ Kritz, CXO, DBSI
2:30pm - 3:00pm

Transformation Defined

Leslie Higgison, Retail & Financial Services Executive
3:00pm - 3:30pm
Panel Discussion: Data-Driven Design

Tom Long

Founder & Principal, The Long Group

Josephine Moran

President & CEO, Ledyard Bank

Aimée Sundstrom

Director, Member Expansion, Elevations Credit Union
3:30pm - 3:45pm
Break
3:45pm - 4:00pm

Sponsor Recognition

Jason Sletten, Senior Transformation Strategist, DBSI
4:00pm - 4:45pm

From Transactions to Trust: The Art of Connection in Retail Financial Spaces

Christina Bailey, Chief Growth Officer, ArtLifting
4:45pm - 5:00pm

Kinective: Shuttle Sponsor Remarks
5:00pm - 5:45pm
Shuttle Departure and Arrival

Arizona Financial Credit Union - Biltmore Branch
5:45pm - 6:00pm

Arizona Financial Credit Union: Welcome Remarks
6:15pm - 6:30pm

Branch Keynote: Jim Marous

Co-Publisher, The Financial Brand & Banking Transformed Podcast Host
6:30pm - 7:00pm
Dinner, Open Bar & Branch Tours
7:45pm
Shuttle Departure to Crowne Plaza Resort Phoenix-Chandler

Tuesday, March 17

8:00am
Shuttle Departs Crowne Plaza Resort for DBSI's Ideation Center
8:00am - 9:00am
Registration & Donut Truck
9:00am - 9:10am

DBSI Day 2 Welcome

EJ Kritz, CXO, DBSI
9:10am - 9:30am

Building a Culture of Transformation

Ryan Zilker, EVP, Chief Growth Officer, Sound Credit Union
9:30am - 10:00am
Fireside Chat: The Secret to Branch Transformation is Workforce Optimization

Robyn Breshears

Executive Dir., Sales, Service & Support, Arvest Bank

Carla Trombly

SVP of Banking Transformation, DBSI
10:00am - 10:30am

Rebrand Revolution

Kristin Ronca, SVP of Brand & Growth Strategy, TruMark Financial CU
10:30am - 11:00am
Break & Partners Showcase
11:00am - 11:45am
UNC Student Spotlight: Gen-Z to Gen-Alpha: The Future of Banking is Here Today

Shiva Rajbhandari

President of the Carolina Credit Union Initiative

Sarah Galdi

VP of the Carolina Credit Union Initiative
11:45am - 12:00pm

Tyfone: Lunch Sponsor Remarks
12:00pm - 1:00pm
Lunch & Partners Showcase
1:00pm - 2:30pm

Build-A-Branch Design Lab

Hosted by DBSI's Design Team

2:30pm - 3:15pm

Turning Locality into Branch Strategy: Winning the Localization Battle

Corey-Wrinn-Rivel

Corey Wrinn

Managing Director, Rivel Banking Research

Kalyn Dennis-Wilson Bank & Trust

Kalyn Dennis

VP of Marketing & Communications, Wilson Bank & Trust

Brian Lynott-Valley Bank

Brian Lynott

Regional Senior VP - Retail Banking, Valley Bank

3:15pm - 3:30pm
Break
3:30pm - 4:00pm

Steal This Idea Roundtable

Hosted by DBSI's Transformation Strategists
4:00pm - 4:45pm

Featured Keynote: Marbue Brown

Former Managing Director of CX at Chase
4:45pm - 5:00pm
Closing Remarks
5:00pm - 6:00pm
Bar Opens & Dinner
6:00pm - 8:00pm
Cocktails & Conversations
8:00pm
Shuttle Departs for Crowne Plaza Resort Phoenix-Chandler

12:00pm - 1:00pm

Arrival, Buffet Lunch & Registration

12:00pm - 1:00pm

Arrival, Buffet Lunch & Registration
1:00pm - 2:00pm

Open House Meet & Greet

1:00pm - 2:00pm

Open House Meet & Greet
2:00pm - 2:30pm

Welcome, Sponsor Recognition & Event Kickoff

EJ Kritz, CXO, DBSI

2:00pm - 2:30pm

Welcome, Sponsor Recognition & Event Kickoff

EJ Kritz, CXO, DBSI
2:30pm - 3:00pm

Transformation Defined

Leslie Higgison, Retail Physical Channel Strategy & Performance, Comerica Bank

2:30pm - 3:00pm

Transformation Defined

Leslie Higgison, Retail Physical Channel Strategy & Performance, Comerica Bank

8:00am - 9:00am

Registration & Donut Truck

8:00am - 9:00am

Registration & Donut Truck
9:00am - 9:10am

DBSI Welcome

EJ Kritz, CXO, DBSI

9:00am - 9:10am

DBSI Welcome

EJ Kritz, CXO, DBSI

Where to Stay

We’ve secured a room block at the beautiful Crowne Plaza Hotel.

Rooms are limited due to Arizona’s busy travel season, so book now! Staying here also includes a complimentary shuttle to and from the event, and 15% discount at the San Marcos Golf Resort when booked 30 days before arrival.

Looking for alternatives? Check out the Marriott Chandler or the Hilton Chandler.

*Room fees removed upon check-in*

Secure DBSI Rate

Crown Plaza Chandler

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Visionary Voices 2025

Watch The Live Banking Transformed Podcast Recording

How Experience-Driven Design is Revolutionizing Physical Engagement

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Join DBSI’s Chief Experience Officer, EJ Kritz, and industry expert Jim Marous as they unpack how financial institutions are reshaping strategies to meet customer expectations in today’s digital-first world.

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Engage with Industry Experts

Gain valuable insights from the changemakers who are shaping the industry.

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Discover Innovative Solutions

Explore the latest design trends, technologies and strategies that can enhance your experience.

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Network with Peers

Connect with banking professionals, expand your network, and share best practices.

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Gain Actionable Insights

Walk away inspired with clear, actionable ideas you can implement with your team.

RSVP Today!

Secure your spot for this exclusive event March 16-17, 2026.

Interested in sponsoring Visionary Voices 2026?

Contact info@dbsi.com

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