If you use technology lilke teller cash recyclers and self-service machines in your branches, you know how critical they are to your branch operations and efficiency. And as we all know. every piece of technology needs special attention now and then. Without it, problems start to arise. For a lot of branch technologies, the time for preventative maintenance and service comes twice a year. And even the most well-serviced machines can have a bad day, requiring a visit from your service team to get them back up-and-running.
There is only one problem: it can be a challenge to find a qualified service provider with both experience and a good customer review score, which leaves a ton of machines underserviced and underperforming. Hello downtime, and hello lackluster branch experience... are we right?
Put your service team to the test and see if they are getting the job done with this scorecard.