For a lot of branch technologies, the time for preventative maintenance and service comes twice a year. And even the most well-serviced machines can have a bad day, requiring a visit from your service team to get them back up-and-running.
There is only one problem: it can be a challenge to find a qualified service provider with both experience and a good customer review score, which leaves a ton of machines underserviced and underperforming. Hello downtime, and hello lackluster branch experience... are we right?
Put your service team to the test and see if they are getting the job done with this scorecard.
OUR SERVICE TEAM HAS A RECORD OF EXCELLENCE
DBSI has been a great partner. They have been flexible with installation dates and provided one-on-one training for our front-line staff during installation. Service calls have been resolved timely, and they have been able to troubleshoot over the phone for most situations.
DBSI delivers on what they commit to. Keeping our recyclers up and running is just as important to DBSI as it is to us. Plus, we trust them because we know their recommendations will be right.
We could not have asked for a better install team than DBSI! They show up on time and they really know their stuff. We have been very pleased with the entire process start to finish. I fully recommend DBSI.
DBSI has been a great partner for Texas Trust Credit Union. They have been flexible with installation dates and provided one-on-one training for our front-line staff during the installation of the new ARCA cash recyclers. Service calls have been resolved timely, and they have been able to troubleshoot over the phone for most situations. The staff has been friendly and very helpful.
I appreciate all that care that DBSI provides to us here at Williams Center. I also know they are greatly appreciated by the other branches as well! Their promptness and courtesy is above par!!
A Managed-Service Partnership of 120+ Cash Recyclers
Over the course of our relationship working together, OnPoint has allowed DBSI to source, install, and service over 80 new machines, bringing their total to over 120 devices network wide. The result of our partnership? Zero downtime. Maximized efficiencies. Cost savings. Empowered branch staff. Satisfied clients. And more.