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EJ Kritz

Chief Experience Officer (CXO)

Transforming customer experiences in financial services, retail, and healthcare industries with over 15 years of expertise.

Book EJ Today

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About EJ

Global Customer Experience Strategist

EJ Kritz leads DBSI’s next-generation experience design solutions, integrating innovative design, industry-leading technology, and tailored people solutions. His expertise spans strategic planning, customized training programs, sales initiatives, and industry partnerships, making him a thought leader in retail experience and design-build.

About EJ

Global Customer Experience Strategist

EJ Kritz leads DBSI’s next-generation experience design solutions, integrating innovative design, industry-leading technology, and tailored people solutions. His expertise spans strategic planning, customized training programs, sales initiatives, and industry partnerships, making him a thought leader in retail experience and design-build.

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Powering the Human Experience: Connecting CX and Employee Engagement

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Leadership in Retail Transformation: Balancing Innovation with Execution

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The Future of Customer Experience in the Financial Sector

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Hiring and Leading Gen-Z: Strategies for the Modern Workforce

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2-RetailSpaces

3-ICXSummit

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EJ has taken the stage at several of our events and is always high-energy, thought-provoking, and funny. He has a way of breaking down complicated subject matter so our attendees can use his advice to improve their businesses.

Cherryh Cansler

VP of Events, Networld Media Group

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EJ’s keynote was absolute fire! His presentation style was nothing short of amazing. With boundless energy and a keen ability to connect with the audience, EJ kept everyone engaged throughout his presentation.

Tim Theotokatos

Vice President, Valley Bank

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EJ was fantastic and my favorite speaker by far this week. He gave me a lot to think about at the 2024 Bank Trainers Conference so I thank him for that!

Derek Overby

Vice President, Manager of Training & Development Univest

1-Respect-Elders

Respect your Elders: Why Your Grandpa is More Digital Than You Think

2-Awesome-Week

LinkedIn Post: What an awesome week at #BTC2024 in St. Louis! 👏

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LinkedIn Post: Grabbing a moment backstage before hanging with one of my favorite groups of all time, the Bank & Credit Union Trainers Conference in STL!

4-Few-Weeks-Away

LinkedIn Post: We’re just a few weeks away from #BankTrainers2024!

5-Provocative-Talk-Title

RetailSpaces: Nothing like a provocative talk title on a Tuesday and EJ Kritz at DBSI delivered the goods this mornin’

6-SF-Fire-Team

LinkedIn Post: We’re incredibly proud to stand alongside the SF Fire Credit Union team to accept the Innovator of the Year Award at this year’s Interactive Customer Experience (ICX) Summit!

7-RetailSpaces

RetailSpaces: At RetailSpaces, we love a provocative talk title… next month in Scottsdale, EJ Kritz will deliver the goods with his take on…

8-Friday-News

Exciting Friday news! #banktrainers

9-Welcome-EJ

LinkedIn Post: We are thrilled to welcome EJ Kritz to our DBSI team as our new Executive Experience Officer!

10-Employees

YouTube Video: Your Employees Are F-ing Up Your Design | E.J. Kritz speaks at BankSpaces

11-Retail-Experience

YouTube Video: Why Your Retail Experience Sucks and How Your Employees Are the Culprits | EJ Kritz | RetailSpaces

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Download EJ's Speaker Kit