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Build a Better Patient Experience

October 13 | DBSI | Chandler, AZ

A Morning Dedicated to Advancements in Medical Space Transformation

  • Signs that your practice is ready for transition, expansion or refresh, and the most effective ways to update your space in each phase.

  • Learn strategies to best leverage Sec 179 to modernize your office and elevate your patient experience.

  • What you need to kickstart and enable your office vision through architecture, design-build, interior design and more.


Event Speakers


Fred Heppner

Transitions Consultant, Arizona Transitions

Fred Heppner

Transitions Consultant, Arizona Transitions

A leader in the business of dentistry, who has over four decades of experience helping dentists transition their practice. His expertise and dedication to his clients and his work make him one of the premier advisers in the industry. 


Kayla Da Silva

Practice Finance Business Development Officer, Huntington National Bank

Kayla Da Silva

Practice Finance Business Development Officer

Specializes in lending for dentists, veterinarians, and doctors looking to start up, purchase, or buy into offices and real estate. She has worked in the lending industry for 8 years  and covered areas such as Los Angeles, Beverly Hills, and now home in Arizona.  


William L. Owens

Owner, Owens & Bondell PLLC

William L. Owens

Owner, Owens & Bondell PLLC

Helps clients grow their businesses, understand the numbers, minimize their tax and achieve a better work/life balance. Bill has presented at Arizona Dental Society meetings, The Western Regional Dental Convention, AT Still University, Midwestern University and various local study clubs.


Kevin Upchurch

Regional Manager, Henry Schein

Kevin Upchurch

Regional Manager, Henry Schein

Manages the business group for the Arizona & Las Vegas region, while being the Regional Director for the Utah, Arizona/Las Vegas and New Mexico regions.  In 2010, his center and team were awarded the "Center of Excellence" trophy for being the top center in the country for the highest average ranking in 5 categories (sales growth, equipment growth, center contribution, technology growth and merchandise sales growth).

Karen Headshot

Karen Zaffino

Transformation Strategist, DBSI

Karen Zaffino

Transformation Strategist, DBSI

With 25 years of experience in the dental healthcare space, Karen is a highly motivated self-starter who has dedicated her career to prioritizing the needs of her clients and bringing innovative solutions. 

The Agenda

8:00 AM
Check-In & Breakfast
Get your name tag, grab a bite to eat and some caffeine, meet your peers and speakers, and get ready for a great day of discovery.
8:20 AM
with Karen Zaffino

Kick off the day by setting expectations, breaking the ice, and getting ready to learn all about transformation in the medical space.

8:30 AM
Making Taxes Fun
with William Owens

Learn how you can fund your transformation initiatives by leveraging sec 179, as well as other tax tips for healthcare business owners and leaders.

9:15 AM
The Cost of Building a Practice
with Kayla Da Silva

From graduation to opening your first practices to scaling into a multi-office practice, discover what it really costs, as well as when and where to make investments.

9:45 AM
Break & Networking
Take a few minutes to check your email, refill your coffee, and network with other attendees, speakers, sponsors, and on-site experts.
10:00 AM
Designing & Building a Patient-Centric Space
with Karen Zaffino

Discover what a modern, patient-centric experience looks like, from design elements to technology components to people and processes.

11:00 AM
with our Sponsors

Grab a bite to eat and learn more about our sponsors, including Forward Tilt, Henry Schein, and Adec, and discover how they can partner with you along your transformation journey.

11:45 AM
Navigating Practice Transitions Like a Pro
with Fred Heppner

Whether you're buying, selling, or in some other form of practice transition, uncover everything you need to know to create more profitable and gratifying practices.

1:00 PM
with Karen Zaffino

Wrap up the day and get ready to jump into action with a recap of the day's sessions, Q+As, and recommended next steps.

1:15 PM

Before you leave, spend time networking with attendees, speakers, sponsors, and other on-site experts, including architects, technology specialists, and more.


Friday, Oct. 13th
8AM - 1:30PM


6950 W Morelos Pl
Chandler, AZ 85226


Breakfast & Lunch
Real Estate Analysis
Practice Consultation
Tax Strategies

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Fred Heppner

Transitions Consultant, Arizona Transitions

Jared Jones

VP of Growth, DBSI

William L. Owens

Owner, Owens & Bondell PLLC

About DBSI

Design. Build. Experience.

DBSI has over 25 years of design-build experience, winning numerous awards and being named one of Inc. 5,000's fastest growing companies.

We get transformation. We know it, live it, breathe it, and most importantly, we love it. DBSI Healthcare is led by seasoned industry professionals focused on the design, sensory marketing, digital signage, and construction of healthcare facilities to take your practice to new heights. With our comprehensive approach, we provide solutions that will leave a lasting impression on your patients, practitioners, and team.

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25 years

25 years experience in design-build


Named one of Inc. 5000's fastest-growing companies


All transformation experts under one roof

Thank You to Our Sponsors & Speakers

1_ADEC-Logo 2_Arizona-Transitions-Fred 3_Forward-Tilt 4_Henry Shein logo 5_Huntington_Logo 6_Owens & bondell logo