Imagine this: you just built a brand new branch with the latest innovations and trends designed to deliver a frictionless experience, but as clients come in, your dream branch falls apart.
Associates are unsure of how they should use the technology and they start to develop bad habits. Clients don’t understand how these new changes benefit them, and your associates are unsure of what to say. Your in-branch visits for high-value conversations dwindle and the time your staff spends on low-value transactions increases.